Shipping and Returns
Shipping and Returns
Customer satisfaction is our utmost priority and we try to ensure our customers are happy with the purchase they made, we stand by our commitement to provide excellent customer service and have a 30 day return/replacement/refund period for ALL items which are purchased through ThePowerSellers.com, such period is effective the moment the item is delivered, please see and read our return policy and condition on returns.
Returns need to be requested within 30 days of the item being delivered to the original purchaser or recipient of the item:
Returns Inspection and Returning a defective item within 30 days of receiving:
If you received a manufacture defective item, you are responsible to contact us within 30 days after the item has been delivered. All returned items must be thoroughly inspected and tested upon receipt in accordance with our inspection criteria. The inspection period may take up to 7 business days after receiving the returned items. ThePowerSellers.com will have the sole discretion to deem the item as an eligible return, whether to issue a refund, a store credit or send a replacement unit, it is the sole discretion of thepowersellers.com in approving and authorizing the return for a refund, store credit or replacement, if any of these are authorized, thepowersellers.com has fufilled its 30 day guarantee, therefore any return request from a customer after they have received a replacement unit will be automatically denied. Customer exchanges or returned items have an applicable 15% restocking fee and we reserve the right to charge up to 50% for items that are returned to us in damaged conditions, missing accessories or a device that does not belong to us, such devices we receive without a return authorization identification (Return Merchandise Authorization number) will be disposed of according to safety procedures and at our sole discretion. All disqualified returns which belong to us will be returned back to the original customer. Please read disqualified returns below:
- ALL returned defective DEVICES must: Talk-time should not exceed more than 30 Mins.
- ALL returns need to be authorized for return authorization with an RMA number prior to us receiving the device and in original packaging with all accessories, including packaging, phone stickers, manuals and warranty papers or cards.
- All returned items must be in new or like-new condition without any visible physical damage or non physical damage such as liquid spill.
Returning a non-defective item:
If you have purchased from us and would like to return a non-defective device you must contact us within 30 days of receipt of merchandise to be eligible for returning a non-defective item and must make the return of the non-defective item within 30 days after item was delivered to the recipient the item was delivered to. Non-defective items will have an applicable 15% restocking fee (unless waived by an authorized representative) of the total price and following conditions must be met:
- Opened or Unopened package must contain all acessories (earphones, wall charger, USB cable, etc.), original box, warranty card and manuals.
- Original condition (brand new, NEVER touch, no scratch, same as received condition).
Other non-defective items in original condition a 15% restocking fee will be applicable to include:
- Failure of network compatibility in the area – customers are responsible to contact their service provider for the availability of compatible network in the area prior to purchasing the phone or by contacting us so we can help you determine if it will be compatible with your network. If you have no network due to this reason, you can return the phone with 15% restocking fee of the item price if it is in its original condition. Opened/used items which have broken (altered) manufacturer security seals may still be accepted with a 15% restocking fee.
- Missing accessories: any missing accessories from the original manufacturer box will be subject to 30-50% restocking fee of the item price plus the price of accessory/s that’s missing. Customers are responsible to ensure that all accessories (original box, earphones, wall charger, USB cable, warranty cards and manuals) are returned in the package.
- APN settings, bad reception, carrier features or network features: network settings and some features are network dependent, such as 3G/4G LTE, MMS (Picture Messaging), GPRS, WAP, and internet services which can be fixed my manually inputing the APN settings are the sole responsibility of the buyer and or recipient of the item. If you are having such issues please contact us and we will provide a how to manual or you may take the device to your carriers store or call them to set it up. We do not at any point expressively imply nor guarantee that customers can successfully use ALL features or applications on the phone, I.E. Samsung Pay or any other feature or application which is carrier or network dependant. Customers are responsible to ensure the item’s compatibility with their service providers and to contact their service providers for setting such applications or features. Any returns due to this reason will be applicable for a 15% restocking fee of the item price.
- Ordered by mistake or purchased incorrect item:
- Any items purchased simply in error or order placed by an accident are subject to the above conditions and a 15% order processing fee.
Items not Eligible or Disqualified for returns: Please do not return your order if any one of the following terms met:
- Have not been approved for a return authorization number.
- Physical damaged items
- Any items were flashed by any software
- Mismatching IMEI number
- Discrepancy items
- Any marks, sticker, scratches, on the items or the packaging. Please do NOT write or post stickers on the manufacturer’s box.
- Unable to provide the password or lock code that previously set on the phone.
- Sim cards
Returning a device? Here are the Instructions
You must contact us by phone or email stating the issue you are having or the reason for return within 30 days of receiving the item:
- ALL returning items must first be approved by a representative of our company with authority to approve returns.
- ALL returns must be accompanied by the original packaging, manuals, accessories and in the original manufacturer equipped box, including phone stickers, plastic bags, earphones, wall charger, USB cable, manuals and warranty cards.
- Customers are responsible to buy insurance and ship the merchandise properly in case of theft or loss we are not and cannot be held liable for factors which are out of our control. If the returning item was not safely packaged and is damaged during transit or misshandled improperly and results in a scratched or broken item due to this reason, we will not accept the return and customers are responsible to pay for all shipping fees including return within 30 days of us receiving the item before the unit is properly disposed of in accordance to safety procedures.
- If the returned package is lost or stolen during shipping, customers are responsible to contact us and the shipping carrier in order to file a claim in a timely manner for the insurance.
- When a promotional code is applied to a purchase(s) we reserve the right to deny courtesy expedited shipping, that includes 2-day and overnight delivery. Excludes paid-for expedited shipping.
- We may upgrade shipping at our discretion, otherwise U.S. shipping is standard and takes 1-10 days depending on location.
- Shipping cost (to and from buyer) will be charged (if refunded) for any refused shipping delivery (including duties, taxes and customs fee if any).
- Our store policies are in effect the moment you visit our site and are agreed by the buyer, recipient or owner of any item which is purchased from us.
In-Store Pick up:
- All in store pick ups must be paid in store and at the time of sale. An invoice/sales order will be provided to buyer.
- All online purchases will be shipped to shipping address chosen. Online purchases cannot be picked up, No Exceptions.
WE reserve the right to cancel or void and refund any transaction for any reason.